aqo99 Privacy Policy
— Your Information Is Safe With Us

Section 01

Introduction & Scope

aqo99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how aqo99 collects, uses, stores, and where necessary shares your personal information with third parties.

This policy applies to all services on the website aqo99.bar, related mobile applications, and any digital platform. When you visit our platform, register an account, or use any service, you voluntarily agree to comply with the terms of this policy.

We reserve the right to amend this policy as needed. If any significant changes are made, we will notify you through an announcement on the platform. Continued use of the platform after changes will be taken to mean you have accepted the revised policy.

Section 02

What Information We Collect

To ensure a smooth and secure experience on the aqo99 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and contact information
• Email address and mobile number
• Password (stored in encrypted form)
• Documents submitted for identity verification
• Transaction details through bKash, Nagad, and Rocket
• Details of communication with our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Logs of visit times, pages, and activity on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting, and results history

Section 03

How Your Information Is Used

aqo99 uses the collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create and manage your account, verify your identity, process transactions, and personalize your gaming experience. As a registered member, aqo99 analyzes your preferences and habits to provide you with suitable services for a convenient experience.

3.2 Security & Fraud Prevention

We monitor transaction and login information to ensure the overall security of the platform, detect fraudulent activity, and prevent unauthorized access to accounts. These measures help keep your account secure.

3.3 Responsible Gaming

We monitor your gaming habits to effectively implement responsible gaming policies. If signs of harmful gaming behavior are observed in any user, we may provide relevant support.

3.4 Communication & Support

We use your contact information to answer your questions, send account-related notifications, and inform you of important service updates. The aqo99 support team provides assistance 24/7 in both Bengali and English.

3.5 Analytics & Improvement

We analyze anonymized and aggregated data to improve platform performance and user experience. This analysis helps make aqo99's services better and more usable.

Section 04

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the aqo99 website. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary to ensure the core functionality of the platform and to maintain secure login sessions. The site cannot function properly without these cookies.
• Performance Cookies: Used to analyze your experience across different pages of the site and to improve functionality.
• Functionality Cookies: Used to remember your preferences and settings and to provide a personalized experience.

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some services on the platform to not work properly.

Section 05

Data Sharing & Third Parties

aqo99 does not sell or rent your personal information. However, we may share necessary information in the following limited circumstances:

5.1 Service Provider Partners

We may share necessary information with trusted technology partners who assist in delivering the platform's services. For example — payment processing services (bKash, Nagad, Rocket), identity verification services, and cybersecurity partners. All such partners are contractually bound to maintain the confidentiality of information.

5.2 Legal Obligations

We may be required to disclose information to fulfill legitimate requests from law enforcement agencies, court orders, or the requirements of government regulatory bodies. Such disclosures are kept to the minimum necessary amount.

5.3 Fraud & Abuse Prevention

To protect the security of the platform and prevent fraudulent activity, we may share relevant information with the concerned authorities.

Section 06

Data Security Measures

aqo99 follows industry-standard security practices to protect your information. Our technical and organizational security measures are as follows:

• SSL/TLS Encryption: All data exchanged between our platform and your device is secured through SSL encryption.
• Data Encryption: Sensitive stored data, especially passwords, is stored using advanced encryption methods.
• Access Control: Only authorized staff have limited access to necessary information, and all access is logged.
• Security Audits: The platform's security is regularly tested and any vulnerabilities identified are resolved promptly.
• Two-Factor Authentication: We offer two-factor authentication to enhance account security.
• Secure Server Infrastructure: Our servers are housed in internationally standard data centers and are backed up regularly.

Although we take the highest security measures, no digital platform is completely secure. We therefore ask you to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

Section 07

Data Retention Period

aqo99 retains your personal information for as long as it is necessary to provide services or as required to fulfill legal obligations.

7.1 Active Accounts

While your account is active, we retain all your account information, transaction history, and gaming activity records. This information is essential for providing you with uninterrupted service.

7.2 Inactive or Closed Accounts

If you request to close your account or if your account remains inactive for an extended period, we may be required to retain certain information for a specified period in accordance with legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.

7.3 Transaction Records

Financial transaction records are retained for as long as necessary to fulfill legal obligations. These records are necessary for dispute resolution and financial audits.

Section 08

Your Privacy Rights

As an aqo99 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If your account contains incorrect or incomplete information, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations, some information may need to be retained.
• Right to Object to Processing: In certain circumstances, you may object to a specific use of your information.
• Data Portability: You may request to receive your information in a structured and readable format.

To exercise these rights or to make any request regarding your information, please contact our support team directly. We will process your request within a reasonable time.

Section 09

Privacy Protection for Minors

aqo99 is a responsible gaming platform. Our services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We follow age verification steps during the registration process. If information comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information.

If you are aware that a minor is using our platform, please notify our support team immediately.

Section 10

Policy Changes & Updates

aqo99 may update this privacy policy from time to time due to changes in services, legal requirements, or improvements to user protection.

If any significant changes are made, we will notify you via a platform notification or to your registered email address. Continued use of the platform after changes have been made will be considered as your automatic acceptance of the updated policy.

We recommend that you review this policy regularly so that you stay informed about the latest data protection measures.